Return & Refund Policy

Thank you for shopping at PumpNexa. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. 30-Day Return Policy

We accept eligible return requests made within 30 days of delivery.

To qualify for a return, the item must be unused and in the same condition in which you received it. All original accessories, parts, and packaging should be included where applicable, and proof of purchase or your order information may be required.

Items that show signs of use, have been damaged after delivery, or are missing essential parts may not be eligible for return.

Please contact our customer support team before sending any item back. Returns sent without prior approval may not be accepted.

2. How to Request a Return

To request a return, please email service@pumpnexa.com with your order number, the item you wish to return, and the reason for your return.

If the product arrived damaged, defective, or incorrect, please also include clear photos showing the issue and, where relevant, the original packaging.

Our customer support team will review your request and provide the appropriate return instructions if your return is approved.

Please do not send returns to our registered company address unless specifically instructed by our customer support team. The applicable return address will be provided after your request has been reviewed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact our customer support team as soon as possible.

Please provide your order number, a brief description of the issue, and clear photos of the product. Photos of the packaging may also be requested when relevant.

Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement or refund.

For confirmed damaged, defective, or incorrect items, customers will not be responsible for the applicable return shipping costs.

4. Change-of-Mind Returns

If you change your mind, order the wrong item, or no longer want the product, you may request a return within 30 days of delivery, provided the item meets the eligibility requirements of this policy.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item.

5. Non-Returnable Items

Certain items may not be eligible for return. This includes items that have been used, altered, or damaged after delivery, items with missing parts or accessories, and items returned after the 30-day return period.

Gift cards, if offered, are generally non-returnable. Products specifically identified as final sale or non-returnable before purchase may also be excluded from returns where permitted by applicable law.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days after the refund has been issued for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

If more than 10 business days have passed after we confirmed your refund and you have not received it, please contact our customer support team.

7. Exchanges

If you would like a different product, size, color, or other available option, we recommend returning the eligible item under this policy and placing a new order for the item you prefer.

If you received a damaged, defective, or incorrect item, please contact our customer support team before placing another order so that we can review the issue and provide an appropriate solution.

8. Order Cancellations

If you need to cancel or change an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be canceled or modified once it has entered processing or has already been shipped.

If the order has already been shipped, you may request an eligible return after receiving it in accordance with this Refund Policy.