Shipping Policy
Thank you for shopping at PumpNexa. This Shipping Policy explains our order processing, shipping charges, estimated delivery times, tracking, and other shipping-related information.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from shipping and delivery time.
If we are unable to process an order due to incomplete information, payment issues, product availability, or other circumstances, we may contact you using the information provided with your order.
Shipping Rates
Our standard shipping rates are:
Orders from $0.00 to $39.99: $12.99 shipping
Orders of $39.99 or more: FREE shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery Time
Most orders are typically delivered within approximately 7–15 business days after shipment.
Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, weather conditions, holidays, customs procedures, local delivery conditions, and circumstances outside our reasonable control.
Order Tracking
When tracking information becomes available, it will generally be sent to the email address associated with your order.
Please allow some time after shipment for the carrier's tracking system to update.
If you have not received tracking information or have questions about the status of your shipment, please contact service@pumpnexa.com.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
Delayed Shipments
Occasionally, shipments may experience delays caused by carriers, weather, customs procedures, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.
Lost or Damaged Packages
If your package arrives damaged or you believe it has been lost during transit, please contact us at service@pumpnexa.com.
Please provide your order number and relevant details. For damaged shipments, photographs of the product, shipping package, and shipping label may be requested where applicable.
Contact Us
If you have questions regarding shipping or delivery, please contact us:
Email: service@pumpnexa.com
Phone: +86 13148304262
Operating Company: Kunming Zannuan Trading Co., Ltd.
Registered Address:
Room 410CC, Huateng Building, Xiyuan Subdistrict, Xishan District, Kunming City, Yunnan Province, China