Privacy Policy
Last Updated: August 21, 2026
This Privacy Policy describes how PumpNexa, operated by Kunming Zannuan Trading Co., Ltd., collects, uses, discloses, and protects personal information when you visit pumpnexa.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information including:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number
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Order and transaction information
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Products purchased or viewed
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Payment-related information
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Customer service communications
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Device and browser information
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IP address
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Website usage and interaction information
Payment information may be processed directly by third-party payment providers. We generally do not directly store complete credit or debit card numbers.
2. How We Collect Information
We may collect personal information directly from you when you:
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Place an order
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Create or use an account
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Contact customer service
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Subscribe to communications
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Submit information through our website
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Request a return or refund
Certain technical information may also be collected automatically when you interact with our website through cookies and similar technologies.
We may also receive information from service providers that help us operate our store, process payments, fulfill orders, deliver products, prevent fraud, and provide other business services.
3. How We Use Your Information
We may use personal information to:
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Process and fulfill orders
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Process payments and refunds
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Provide shipping and delivery services
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Send order confirmations and updates
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Respond to customer inquiries
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Handle returns and refunds
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Maintain and improve our website
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Detect and prevent fraudulent or unauthorized activity
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Maintain website security
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Comply with applicable legal obligations
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Provide marketing communications where permitted and where you have provided any consent required by applicable law
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, and support analytics or advertising where applicable.
Some cookies may be placed by third-party service providers.
You may be able to manage cookies through your browser settings or other privacy controls made available on our website. Disabling certain cookies may affect some website functionality.
5. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate our business.
These providers may include:
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Ecommerce and website hosting providers
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Payment processors
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Shipping and logistics providers
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Customer support providers
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Analytics providers
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Fraud prevention and security providers
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Professional and technical service providers
We may also disclose information where required by applicable law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, or services.
We do not sell personal information for monetary consideration.
6. Shopify
Our online store may be hosted and supported through Shopify, which provides ecommerce technology that enables us to operate our online store.
Information submitted through our store may therefore be processed through Shopify and other service providers involved in providing our ecommerce services.
7. Payment Information
Payments are processed through payment methods and third-party payment service providers available during checkout.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining transaction records, providing customer support, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Customers should take appropriate precautions when using online services and protect their account and device information.
10. International Data Processing
Because we operate an international online store and use service providers in different locations, your information may be processed or stored outside your country or region.
Where required, we take reasonable steps to handle personal information in accordance with applicable data protection requirements.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information, as well as other rights provided by applicable law.
To submit a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website is not intended for children who are not legally able to enter into online transactions under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal requirements, or privacy practices.
The latest version will be published on pumpnexa.com with an updated effective date.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Email: service@pumpnexa.com
Phone: +86 13148304262
Website: pumpnexa.com
Operating Company:
Kunming Zannuan Trading Co., Ltd.
Registered Address:
Room 410CC, Huateng Building, Xiyuan Subdistrict, Xishan District, Kunming City, Yunnan Province, China
PumpNexa is operated by Kunming Zannuan Trading Co., Ltd.