Contact Information

If you have any questions about your order, shipping, delivery, returns, refunds, payments, products, or other general inquiries, please feel free to contact us.

Our customer service team will respond to your inquiry as soon as possible during our regular support hours.

Customer Service

Email:
service@pumpnexa.com

Website:
https://pumpnexa.com

Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

Company Information

Brand:
PumpNexa

Company Name:
Kunming Zannuan Trading Co., Ltd.

Registered Address:
Room 410CC, Huateng Building, Xiyuan Subdistrict, Xishan District, Kunming, Yunnan 650100, China

Return Information

If you would like to request a return or refund, please contact us at service@pumpnexa.com before sending any item back.

After your request has been reviewed, we will provide the applicable return instructions and return address.

Please do not send returns directly to our registered company address unless specifically instructed by our customer service team.